Don’t Lose Your Coverage!
Your Medicaid will not renew automatically. You must update your address and phone number with the state by:
- Calling 1-844-640-6446: Help is available Monday through Friday 8 a.m. to 4 p.m. ET.
OR - Going to ssp.benefits.ohio.gov. After logging in, click the “Access my Benefits” tile, then click “Report a Change to my Case” from the dropdown and follow the prompts.
Cleveland, OH
7580 Northcliff Ave.
Brooklyn, Ohio 44144
Phone: 216-206-7000
Pharmacy: 800-545-9351
Fax: 216-206-6472
Hours of Operation:
Monday: 8:00 a.m. – 5 p.m.
Tuesday: 8:00 a.m. – 5 p.m.
Wednesday: 8:00 a.m. – 5 p.m.
Thursday: 8:00 a.m. – 5 p.m.
Friday: 8:00 a.m. – 5 p.m.
Cleveland Location Contacts
Monica Crosby
Regional Director of Clinical Operations for Ohio
Susan Padrino, MD
Medical Director